Hydraulics, parts and equipment for Zambian mines.

Trading name: Hydraumatics General Dealers. Business registration (PACRA): 320220041698. Taxpayer Identification Number (ZRA TPIN): 1007272167. Operational base: Choma, Zambia. Email: procurement@hydraumatics.zm and info@hydraumatics.zm.

Hydraumatics General Dealers is not an authorised dealer or agent of Caterpillar, Komatsu, Cummins, Hitachi, Volvo or any other equipment manufacturer unless a specific written authorisation is stated on a quotation.

1. Quotations

A quotation is valid for the period stated on it, or 7 days if none is stated. Prices exclude VAT and other taxes unless stated. Quotations depend on supplier availability and on exchange rates and freight costs at the time of quoting. We may correct obvious errors before accepting an order.

2. Orders and payment

An order is accepted when we confirm it in writing. Unless a credit account has been agreed in writing, goods are paid for in advance or against a pro-forma invoice. Special-order items may require a deposit, which is non-refundable once the item has been ordered from the supplier, unless the supplier cancels. Overdue amounts may attract interest at a reasonable rate and recovery costs.

3. Fitment and specifications

You are responsible for giving correct equipment make, model, serial number and part number. We will check fitment where we can, but we are not liable for loss caused by wrong information supplied by the buyer.

4. Delivery, risk and title

Delivery dates are estimates. Risk passes according to the Incoterms 2020 rule in the quotation (or on collection or delivery where none applies). Title to the goods passes only when we have received full payment. See the Shipping and delivery section.

5. Inspection

Inspect goods on delivery and tell us in writing within 3 working days of any shortage, damage or wrong item, with photos and the delivery note.

6. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, including lost production, downtime or lost profit. Our total liability for any claim is limited to the price paid for the goods concerned. Nothing here excludes liability that cannot be excluded by law, or any rights you have under Zambian consumer or sale-of-goods law.

7. Safe use and compliance

Equipment, lifting gear, pressure parts, fuel equipment and electrical items must be installed, tested and operated by competent people in line with the manufacturer’s instructions and applicable Zambian safety, mining and environmental rules. We do not supply explosives or blasting agents.

8. Force majeure

We are not in breach for delay caused by events outside our reasonable control, including supplier or shipping delays, border or port disruption, strikes, government action and natural events.

9. Governing law and disputes

These terms are governed by the laws of Zambia. The parties will first try to settle disputes through good-faith discussion, and then through the Zambian courts, unless a written contract agrees otherwise.

Goods are supplied under the Incoterms 2020 rule named in the quotation (for example EXW, FCA, CFR or DAP). Where DAP applies, we deliver to the agreed site entrance; unloading is your responsibility unless quoted separately.

Import duties, VAT, clearing and port charges are included only where the quotation says so. Imported items may be subject to Zambia Revenue Authority clearance, and delays at ports and borders can change lead times. Lead times in a quotation are estimates, not guarantees.

Abnormal, oversized or hazardous loads need permits and special transport, which we will quote separately. Fuel, chemicals and similar goods are supplied only in line with the licensing and safety rules that apply to them.

Warranty

New goods carry the manufacturer’s or supplier’s warranty, passed on to you. The warranty period and conditions are stated on the quotation or invoice. Aftermarket parts carry the warranty of their maker unless we state otherwise. Warranty does not cover wear and tear, misuse, wrong installation, lack of maintenance, wrong lubricants or fluids, or use outside rated limits.

Returns

Faulty, damaged or wrong items reported within 3 working days will be repaired, replaced or credited, subject to supplier inspection. Special-order, cut-to-length, custom-made, electrical, opened or fitted items cannot be returned for change of mind. Items we agree to take back must be unused, in original packaging, with proof of purchase, and may carry a restocking fee.

Refunds

Approved refunds are paid to the original payment method within a reasonable time after we receive and inspect the goods.

Hydraumatics General Dealers is the data controller for personal data collected through this website. We handle personal data in line with the Data Protection Act, 2021 of Zambia.

What we collect

Your name, job title, company, email address, phone number and the details of your request. This site does not collect payment card details. Our hosting provider (Cloudflare) processes technical data such as IP address to deliver and protect the site. Quote requests are passed to our email through the Web3Forms form service.

Why we use it

To prepare quotations, process orders and deliveries, keep tax and accounting records, deal with warranty claims and answer your enquiries. Our legal bases are your consent, performing a contract with you, our legal obligations and our legitimate business interests.

Who we share it with

Suppliers, freight and clearing agents, payment providers, IT, hosting and email providers (including Cloudflare and our web form service), and authorities where the law requires. Some providers may process data outside Zambia; we require them to protect it appropriately. We do not sell personal data.

How long we keep it

Enquiries that do not lead to a sale for up to 24 months. Order, invoice and tax records for at least the period required by Zambian law.

Your rights

You may ask to access, correct or delete your data, object to or restrict its use, and withdraw consent at any time. Email info@hydraumatics.zm. You may also complain to the Office of the Data Protection Commissioner.

Security

We use reasonable technical and organisational measures to protect your data. Email is not fully secure, so avoid sending sensitive information that is not needed for a quotation.

Hydraumatics General Dealers is registered with the Zambia Revenue Authority under TPIN 1007272167 and with PACRA under 320220041698. Tax invoices are issued in line with the Zambian tax rules that apply to our registration at the time of sale, and VAT is shown where it is charged. Vendor onboarding documents (tax clearance, registration certificates and similar) are available to procurement teams on request.

We do not offer or accept bribes, facilitation payments or improper benefits, and we expect the same of our suppliers and customers. We comply with applicable Zambian sanctions, anti-money-laundering and anti-corruption laws.

Information on this site is general and may change without notice. Descriptions do not form an offer; only a written quotation or order confirmation creates a binding price. Content on this site belongs to Hydraumatics General Dealers and may not be copied for commercial use without permission.

All brand names, logos and model numbers mentioned (including Caterpillar, Komatsu, Cummins, Hitachi and Volvo) belong to their owners and are used only to identify compatible equipment or parts. No affiliation or endorsement is implied.

This site does not use advertising or analytics cookies. If we add other cookies later, we will update this notice and ask for your consent where required.